What is Enterprise Content Management (ECM)
Enterprise Content Management (ECM)
ECM is a framework and not a particular piece of software. The ECM framework contains various components where the most important one would be the "Policies".
ECM is a management system focused on an Enterprises' content, be it intellectual property or records.
Implementation of ECM requires a lot of effort, beginning with management support.
Policies contain all governance rules related to an Enterprises' content, which includes paper and electronic records. (Ideally policies should include accountability, retention, taxonomies and scope of the ECM).
Software and Infrastructure
Software related to ECM might be in the form of a workflow, a document management system, as well as all of the hardware required to run and protect the ECM framework.
As with most management systems, part of the framework is employee training.
Audit and Compliance
Again, like most management systems, compliance to policies need to be tracked and measured. Some of the reports required to measure these compliance measures may come with the software deployed for ECM use.
Taxonomies define the actual types of content an Enterprise uses. It usually also involves all the metadata associated with a record.
ECM also involves physical facilities required to comply with the policies. These might be in the form or storage, access restrictions and etc.