Go Paperless! Teams is a service that is meant to handle document processes that are time-bound with very specific turnaround times.  These Service Level Agreements (SLA) usually have other processes dependent on them, so meeting the SLA expectations is important. 

Fulltime Time Equivalents (FTEs) are headcounts needed to fulfill the expected SLA.  Why the adjustments, people need time to adopt to new work, processes.