Tags: Archive One, Subscription Package

Things you need to know about Archive One’s Subscription Package

Subcriptions are designed for quick setups and medium workloads.  They are also great for customers who do not want to worry about server hardware and additional workload for IT staff.



Here is a quick explanation on how subscriptions work:

 Pick a subscription type and
 sign up


Select the appropriate subscription you want for your team. Click the signup button and enter your contact details. Our Customer Support will send you a registration form.

 Send us the accomplished
 registration form


Complete the registration form. Once we receive it we will start the setup process.

 Setup: Server and Database
 Provisioning


Subscription provisioning or setup will take 24-72 hours with initial configuration already loaded. Each subscriber will have their own database instance.
Meanwhile links to video manuals will be sent to you. Including download resources like templates.

 Company Administrator
 Account


The company administrator's account indicated on the Registration Form will be created for you. Use this account to log-in the first time, please do not forget to change your password immediately. Your company can use this account to add more users as needed.

 Payment
 


Payments will be due on the 1st of the next month.

 Ready Notification, Welcome
 Kit and Support


A ready notification email will be sent out to the Company Administrator's email address when your system is ready to use.
A welcome email kit will also be sent with instructions on how to get started. The kit includes instructions on:
  • How to use the software
  • How to maximize productivity features
Our customer support personnel will be supporting you via chat, phone or email for a whole month while you get started.

Billing

We start billing on the 1st calendar day of the next month, then the 1st of the month thereafter.

So, for example, if you signed up on the 15th of June, billing starts on the 1st of July.

You can avail a discount on pre-payment:

  • 3 months (2.5% discount)
  • 6 months (5% discount)
  • 12 months (10% discount).

However, there is a lock-in period for pre-paid and discounted subscriptions.

Customers can add as many users as needed by the business.

If the subscription package does not fit your business requirements, you can opt for Enterprise/Large Business Licensing.